Frequently asked questions

Every order is processed within 24 hours and the average delivery time is 5–10 business days. Our products are shipped directly from the supplier to you. Thanks to this unique business model, we can save significantly on storage and transport costs, offer our products at a lower price than the competition, and cover the shipping costs. 

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, an order may occasionally be delayed during the delivery process. 

Have you still not received anything 3 days after the expected delivery date? Please contact us. 

Because we work with different suppliers, products may be shipped separately. If items are missing from your order, you will generally receive them after 2–3 days.

We cover the shipping costs of the order.

Yes. You can return any order to us within 30 days without giving a reason.

If you are not satisfied with your order, you can exchange or return it within 30 days of receipt. Products must be returned in their original condition and with labels and tags attached. The product must show no signs of use. 

We recommend sending a return shipment with a Track & Trace code. The sender is always responsible for the shipment. 

Once we have received the items you returned, we will ensure that the purchase amount is credited to your account within 5 days. 

Send an email toinfo@mandohome.com  and ask to return the product. 

You will receive your Track and Trace code by email when your package has been shipped. Be sure to keep an eye on your inbox!

Track and Trace information becomes available once your package has arrived at the postal service. Please note that there may be a slight delay. If you still have not received Track and Trace information after 7 days, send an email to: info@mandohome.com.